Bitnami error “The domain does not resolve, please fix it’s DNS entries or remove it”

Getting stuck during HTTPS configuration

You’re almost to the finish line! You’ve made it to the part where you are encrypting your website’s data. Now you’re installing your free HTTPS certificate, so you can have that marvelous lock icon next to your search bar then you see this Bitnami error “The domain does not resolve, please fix it’s DNS entries or remove it.” I will walk through the steps I took leading up to the HTTPS Bitnami Configuration Tool error, as well as what I did to resolve it.

TLDR; How I fixed the error

Creating on a budget

When making decisions, I plan out my steps, listing all my foreseeable options, and even perform A-B testing before concluding which direction I should go. With purchasing a domain, there aren’t as many steps involved. I like to pick the most reasonably priced domain registrar that provides the greatest ease-of-use. Most of the time it’s Google, but my alternative choice is Namecheap.

For this domain, which is for our mother-daughter podcast,  ‘Down to the River to Pray’, Google was pricing .show domains for $40, recurring each year. Namecheap had a better offer of $6 for the first year, and $24 for each subsequent year. Namecheap was the winner.

I bought the domain and logged into to AWS Lightsail to set up a WordPress virtual server. I chose AWS Lightsail rather than EC2 because it’s the most effortless way to begin using a cloud platform with stable pricing for a small project like single page sites. You can deploy your WordPress site within a few minutes. Plus it offers static IP addresses, auto-backups, and managed databases. EC2 costs more, and although it can be for small scale projects, it can handle the larger, more complex builds.

Setting up AWS Lightsail and Namecheap using custom DNS entries

First, I went AWS Lightsail home page and clicked on the Networking tab. Once there, I chose Create DNS zone. I entered my domain, then chose Create DNS zone. I wrote down my server addresses in my notes because I needed to add them to Namecheap’s custom DNS domain records in order to transfer management of my domain’s DNS records to Lightsail.

Screenshot 2022-08-25 at 10-44-47 Lightsail

Next, I went to Namecheap, clicked Domain List in the left sidebar, then clicked Manage for the domain I wanted to edit. Under Nameservers, I selected the drop-down box and changed it from Namecheap Basic DNS to Custom DNS. I then added the name server addresses:

Screen Shot 2022-08-25 at 10.43.00 AM

I jumped back over to AWS and added an A record with an @ symbol in the subdomain box to map the apex of the domain to the WordPress instance and attached it to the static IP previously created. Now time for the fun part; waiting.

Screen Shot 2022-08-25 at 10.46.46 AM

Using the Bitnami HTTPS Configuration Tool

After verifying that the domain was working properly, I moved over to AWS Lightsail to auto-configure a Let’s Encrypt SSL certificate. First, I SSH to my instance. Once open, I run the following code:

Screenshot 2022-08-26 at 00-23-04 Learn about the Bitnami HTTPS Configuration Tool

Once the directory was found, I was prompted to enter the domains for which I wanted to create a certificate, using space to separate each. After I pressed enter, I received this Bitnami error : “The domain does not resolve, please fix it’s DNS entries or remove it”.

bitnami error DNS does not resolve

This error is telling me that the Bitnami HTTPS configuration tool is saying the www/non-www domain is not properly configured, as it doesn’t resolve to the same static IP address reserved for the machine. An easy way to ensure both the www and non-www domains were configured correctly using the A record in AWS Lightsail is to go to I run the DNS propagation tool and this is what I see:

Screen Shot 2022-08-14 at 2.45.19 PM

The green checkmarks verify that the correct configuration of the DNS settings, but the DNS propagation is just not fully completed. If the tool continued failing, and I knew for certain that everything was properly configured, I could run the tool without the validations by running this command:

sudo /opt/bitnami/bncert-tool --perform_public_ip_validation 0 --perform_dns_validation 0

When I saw the green check marks, I knew that it was just a waiting game. Within 30 minutes, DNS propagation was complete.

Screen Shot 2022-08-14 at 2.59.41 PM

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